Reservation Manager Emirates Wolgan Valley, a Ritz-Carlton Lodge (Sydney CBD based)
Core
Manage all reservation touchpoints, drive revenue performance, and oversee daily operations of the reservations team for a luxury sustainable lodge.
Role type
Senior reservations manager (luxury hospitality)
Builds
Luxury lodge guest bookings and experiences
Domain
Luxury hospitality / Sustainable tourism
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Luxury hotel/lodge reservations, front office, guest services, sales, marketing, travel agency operations, high-value guest management, revenue management, team leadership, upselling, complaint resolution, rostering
Preferred skills
Fluency across cultures and time zones, understanding of high-value guest nuances, market landscape analysis
Technologies
Marriott Bonvoy loyalty system, intranet
Responsibilities
Manage and respond to high-value booking enquiries to achieve revenue goals; Review key performance results and coach the reservations team; Oversee pre-arrival preparations and coordinate guest logistics; Handle and resolve guest complaints; Develop orientation programs and create monthly rosters.
Seniority
Senior, hands-on IC with team management