Application Support Officer
Core
Provide first-level support, troubleshooting, and training for business applications to help staff use systems they rely on daily.
Role type
Level 1 Application Support Officer
Builds
Business applications including Upbeat, Business Central, TASK POS, Power BI, Salesforce, H&L POS, and Microsoft Copilot
Domain
Sports and entertainment industry IT support
Deliverable
dashboards & analysis
Required skills
IT qualification or equivalent experience, Level 1 IT Administration experience, Microsoft 365 proficiency, problem-solving, analytical skills, customer focus
Preferred skills
Exposure to Business Central, POS systems, Power BI, Salesforce, interest in AI and automation
Technologies
Microsoft 365, Excel, Word, PowerPoint, SharePoint, Business Central, TASK point of sale, Power BI, Salesforce, H&L Point of Sale, Microsoft Copilot
Responsibilities
Log, triage, and resolve application support requests; manage user access and permissions; run system checks and troubleshoot on raceday and event days; support Microsoft Copilot and AI tools; coordinate with IT teams and vendors on upgrades and UAT; create and maintain knowledge base resources; contribute to system improvement projects
Seniority
Junior, hands-on IC