ICT & Cyber Security Technician
Core
Hands-on IT support and cyber security technician providing Level 1/2 support, troubleshooting hardware/software/network issues, and managing security systems for diverse businesses.
Role type
ICT & Cyber Security Technician (Entry or Senior)
Builds
IT support services, security system implementations, and business system upgrades
Domain
IT Services / Cyber Security
Required skills
IT support, helpdesk, managed services, threat monitoring, hardware troubleshooting, software troubleshooting, network troubleshooting, system installation, configuration, ticket management, documentation, Microsoft environments, networking
Preferred skills
Kaseya BMS, Datto RMM, ThreatLocker, driver's licence
Responsibilities
Provide Level 1 and Level 2 IT support or cyber security expertise; Troubleshoot hardware, software and network issues; Install and configure computers, peripherals and business systems; Manage support tickets and maintain accurate documentation; Escalate complex issues when required; Assist or lead IT projects, upgrades and security system improvements
Seniority
Entry or Senior, hands-on IC
