IT Field Engineer - Japan & Korea
Core
Provide first-line IT and AV support, troubleshooting, and maintenance for hardware, software, and virtualization environments in the Tokyo office.
Role type
IT Field Engineer / Systems Administrator
Builds
Corporate IT infrastructure and AV systems for JAPAC users
Domain
Enterprise IT Operations / Cybersecurity Partner
Deliverable
infrastructure
Required skills
Windows 11 administration, MacOS administration, Active Directory, system imaging, VPN configuration, network connectivity (802.11x), PC and Apple hardware support, mobile device support, Zoom/AV device maintenance, basic networking, virtualization concepts
Preferred skills
Intune, Jamf, VMWare ESX, Cloud environments (AWS/Azure), automation tools, AI tools for troubleshooting
Technologies
Windows 11, MacOS, Microsoft Office, Google Workspace, Active Directory, Zoom, VMWare ESX, AWS, Azure, 802.11x
Responsibilities
Perform routine repairs, maintenance, and upgrades to existing systems; troubleshoot and resolve computer hardware and software issues; provide first-line IT & AV support; apply company policies and procedures to resolve technical issues; execute existing scripts to increase operational efficiency under supervision
Seniority
Mid-level, hands-on IC
