Reservations Manager
Core
Lead the Reservations and Call Centre team to enhance guest enquiry and booking experiences while driving revenue targets.
Role type
Senior Reservations Manager
Builds
Room inventory management, group bookings, and guest booking experiences
Domain
Luxury hospitality
Required skills
Strategic planning, team leadership, revenue optimization, inventory management, cross-department collaboration, problem-solving
Preferred skills
Experience in 5-star luxury hotels (150+ rooms), flexibility in 24-hour operations
Technologies
Call centre systems, revenue management systems, booking platforms
Responsibilities
Oversee day-to-day operations of the reservations department, manage room inventory and group bookings, collaborate with Sales and Events teams, work with Revenue Director on revenue strategies, lead and motivate the reservations team
Seniority
Senior, hands-on IC