Support Specialist, Integration
Core
Support restaurant customers with R365 software (non-POS) integrations functions including payroll, direct bank connection, and vendor invoice upload.
Role type
Support Specialist, Integration
Builds
R365 non-POS integrations for restaurant back offices
Domain
Restaurant technology / SaaS
Deliverable
client delivery
Required skills
Troubleshooting, solution identification, customer communication, ticket management, defect diagnosis, documentation review
Preferred skills
None stated
Technologies
R365 platform, ticketing systems, live chat tools
Responsibilities
Prompt customers for information necessary to troubleshoot problem reports, Identify solutions to problem reports and deliver them to customers, Help customers understand R365 Non-POS integrations functions, Route non-integrations customer issues to appropriate teams and team members, Diagnose and document software defects and escalate them to Integrations Support Manager or Lead, Participate in live chats, Manage personal queue of customer tickets, Identify gaps in company self-help documentation