Service Delivery Manager – Onsite
Core
Manage a small onsite ICT technical team and maintain a strong service delivery culture for a Christian College.
Role type
Service Delivery Manager (Team Lead)
Builds
IT support services, specialized consulting, and cybersecurity capabilities for education clients
Domain
Education sector IT services
Required skills
People leadership, Service Management tools, ITIL processes (Change, Problem, Incident, Event, Service Level Management), IT infrastructure knowledge (M365, Azure, Networks, Servers), Coaching and performance management
Preferred skills
ConnectWise experience, Independent Schools experience
Responsibilities
Manage incidents, competing priorities, and escalations; Develop, mentor, and motivate technical teams; Establish rapport with team members and clients; Build meaningful reporting and detailed analysis
Seniority
Mid-level, hands-on IC transitioning to management