Cash Management Representative
Core
Accurately apply customer payments, resolve payment discrepancies, and process adjustments (credits, refunds, write-offs) for a B2B payments and invoicing network.
Role type
Tier I Cash Management Representative
Builds
Accurate and timely posting of payments for sellers and buyers on a global B2B network
Domain
B2B payments, invoicing, accounts receivable
Required skills
Payment application, discrepancy resolution, adjustment processing, refund issuance, data analysis, Microsoft Office proficiency, arithmetic accuracy
Preferred skills
College degree, independent work, teamwork, critical thinking, ethical judgment, strong math and accounting skills
Responsibilities
Review unapplied payment inquiries and apply funds per remittance instructions; Initiate funds transfers to correct accounts within customer hierarchies; Process adjustments including write-offs, credits, and refunds; Manually apply incoming funds against open transactions; Resolve over-payments, short-payments, and duplicate payments; Issue refunds for unapplied funds; Escalate complex cases to higher-level staff.
Seniority
Entry-level to Junior, hands-on IC