Technical Lead - Five9
Core
Senior technical leader responsible for designing, configuring, and delivering Five9 Intelligent CX solutions for contact center clients.
Role type
Senior IC Technical Lead (Contact Center / CCaaS)
Builds
Scalable contact center solutions using Five9 platform (voice, digital, outbound channels, AI capabilities)
Domain
Customer Experience (CX) / Contact Center as a Service (CCaaS)
Deliverable
production ML models | product features
Required skills
Five9 configuration and deployment, Five9 API integration, solution architecture, technical design documentation, team leadership, customer-facing advisory, pre-sales support
Preferred skills
Five9 certifications, legacy platform migration experience, other CCaaS platform experience, conversational AI/GenAI implementation, CRM platform familiarity, Python/JavaScript/Java programming
Technologies
Five9, Salesforce, ServiceNow, Microsoft Dynamics, Zendesk, Microsoft Teams, HTML, CSS, JavaScript, JSON, XML, REST
Responsibilities
Own end-to-end technical design of Five9 solutions; Configure and implement Five9 Intelligent CX solutions across voice, digital, and outbound channels; Design and build integrations using Five9 APIs and connectors; Implement Five9 AI capabilities; Provide technical direction to engineers and support testing; Produce as-built documentation and runbooks; Lead hyper-care post-go-live; Act as technical advisor for pre-sales and solutioning; Contribute reusable assets and mentor engineers
Seniority
Senior, hands-on IC with leadership responsibilities