Customer Service Officer
Core
Key point of contact for customers, owning enquiries from initial contact through to resolution across pre-sales, post-sales, order management, and support functions.
Role type
Customer Support Generalist
Builds
Seamless and positive customer experiences
Domain
Customer Service / Contact Centre
Deliverable
client delivery
Required skills
Customer service experience, Communication, Relationship building, Organisation, Attention to detail, Microsoft 365 proficiency, CRM/ERP/Order management systems experience
Responsibilities
Managing customer enquiries, Providing support via phone/email/digital channels, Maintaining case documentation, Collaborating with internal stakeholders, Supporting digital adoption, Identifying process improvements, Recognising sales opportunities