Client Care Performance Coach
Core
Mentoring and coaching Client Care teams to ensure consistent implementation of policies and protocols across a regional clinic network.
Role type
Senior Client Care Performance Coach (Mentorship & Operations)
Builds
Consistent client care operations and performance improvements across multiple clinics
Domain
Hearing health care / Clinical services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Coaching and mentoring staff, training new team members, operational excellence, performance improvement planning, system enhancements, financial operations oversight, workplace health and safety support
Preferred skills
Extensive experience in client care or administration across multiple locations, ability to work in high-volume environments, strong analytical and problem-solving skills, ability to thrive in ambiguity
Technologies
None stated
Responsibilities
Mentoring and coaching Client Care team members across the clinic network, providing induction and training to new team members, ensuring Client Care Policies and Protocols are consistently implemented, supporting Senior Clinicians in Charge with operational advice, identifying performance improvements and developing implementation plans, assisting with system enhancements and service improvement testing, supporting clinic teams with client enquiries and performance concerns, overseeing financial operations including invoicing and billing accuracy, contributing to culture through induction, training, and WHS support
Seniority
Senior, hands-on IC with regional oversight
