Floating Care Coordinator
Core
Operational anchor and agile clinical support resource managing day-to-day clinic workflows, reporting, and staff coordination while floating into direct Care Coordinator duties for surge capacity.
Role type
Senior operational hybrid care coordinator
Builds
Virtual women's health clinic operations and patient care continuity
Domain
Telehealth / Women's health
Required skills
Medical Assistant (CMA/RMA) certification, AthenaOne EMR super-user proficiency, prior authorization platform expertise, patient navigation, scheduling, staff roster management, SOP maintenance, EMR auditing, HIPAA compliance enforcement, data reporting, technical troubleshooting
Preferred skills
Experience managing frontline clinical staff, women's health environment experience, Bachelor's degree in Healthcare or Business Administration
Technologies
AthenaOne, CoverMyMeds
Responsibilities
Dynamic float support during peak volume and staff absences, patient navigation and task resolution (scheduling, lab orders, referrals), direct member outreach via multiple channels, real-time clinical troubleshooting, coverage and roster management, SOP maintenance, EMR administration and auditing, quality and KPI monitoring, escalation point for complex complaints
Seniority
Mid-level, hands-on IC