Customer Service Executive
On-site
Core
Provide exceptional customer service to internal and external conference customers, managing registrations, payments, and queries for events.
Role type
Customer Service Representative
Builds
Event registration processes and client communication
Domain
Events and Conferences
Deliverable
client delivery
Required skills
Communication, multi-tasking, prioritisation, time management, attention to detail, Microsoft Office (Outlook, Word, Excel), administration
Responsibilities
Process delegate registrations and payments, communicate with clients via telephone or email, liaise with internal departments for event logistics, manage competing priorities, adhere to procedures and service levels
