IT Analyst
Core
Providing customer service and technical support to staff across diverse businesses, identifying process improvement opportunities, and maintaining IT procedures.
Role type
IT Analyst (Help Desk / Technical Support)
Builds
Internal IT support services for a diverse group of businesses
Domain
Corporate IT / General Business Services
Deliverable
client delivery
Required skills
incident support, technical documentation, hardware/software installation and deployment, virtualized platform support, remote client technologies, Active Directory, backup systems, Microsoft 365, hardware troubleshooting, software troubleshooting, system problem analysis
Preferred skills
knowledge of Microsoft desktop and server operating systems, understanding of new technologies
Responsibilities
Provide incident support to the business, maintain technical documentation, install and deploy hardware/software/mobile devices, work within virtualized platforms using remote client technologies, Active Directory, backup systems, and Microsoft 365, identify and analyze hardware/software/system problems to resolve or refer
Seniority
Individual Contributor