ICT Support Engineer
Core
Provide national ICT support, troubleshoot end-user issues, and maintain IT systems and infrastructure for a national business.
Role type
IT Support Engineer
Builds
Laptops, workstations, mobile devices, and standard operating environments
Domain
Corporate IT / National Business
Required skills
Microsoft 365, Windows, Active Directory, Exchange, hardware support (laptops, desktops, mobile devices), Windows Server, Microsoft Teams, VPN, Hyper-V, RDS
Preferred skills
Degree in Information Technology, relevant industry certifications
Technologies
Microsoft 365, Windows, Active Directory, Exchange, Windows Server, Microsoft Teams, VPN, Hyper-V, RDS
Responsibilities
Provide national ICT support and troubleshooting assistance to end users; Manage user accounts, permissions, and security access; Support deployment and maintenance of laptops, workstations, and mobile devices; Administer mobile device management systems; Liaise with external vendors; Monitor software licenses and technology assets; Support ICT projects and initiatives.
Seniority
Mid-level, hands-on IC