Collections Officer
Core
Manage loan portfolios throughout their lifecycle, handling arrears, hardship, and recovery while ensuring compliance and customer support.
Role type
Senior IC collections officer (fintech lending)
Builds
Loan servicing operations and recovery processes for a non-bank lender
Domain
Fintech / Consumer Lending
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Collections experience, loan servicing, hardship assessment, negotiation, compliance knowledge (National Credit Code), arrears management, customer care
Preferred skills
Fintech experience, knowledge of responsible lending obligations, ability to work in fast-moving environments
Technologies
National Credit Code, ASIC guidelines, internal credit and collections policies
Responsibilities
Manage dedicated loan portfolios from settlement to close; oversee loan lifecycle milestones (maturities, rate resets); assess and process extension/variation/restructure requests; handle delinquent accounts end-to-end; identify and assess hardship applications; maintain compliance with credit codes and policies; deliver accurate arrears reporting.
Seniority
Mid-level, hands-on IC