Founding Delivery Executive
Core
Own end-to-end support, training, and user enablement for Australian customers of Beam's AI interpretation and note-taking platform.
Role type
Entry-level delivery executive (customer success & training)
Builds
Help Centre documentation and user training materials
Domain
AI / Speech technology / Customer support
Deliverable
product features
Required skills
Customer support, user training, Zendesk, documentation writing, feedback triage, account management
Preferred skills
Experience in social impact or government sectors, creating training guides
Technologies
Zendesk
Responsibilities
Handle support tickets and 1:1 troubleshooting, run virtual training sessions, build and maintain the Help Centre, triage user feedback and flag patterns, manage account creation for new users
Seniority
Entry-level, high-growth potential