Consultant Gig #1008–SYD–Remediation Manager
Core
Lead a team of remediation specialists to correct customer records and resolve fee-related issues, ensuring data accuracy and clear communication.
Role type
Senior IC Remediation Manager
Builds
Accurate customer data and resolved fee issues for valued customers
Domain
Financial services / Customer data remediation
Required skills
Team leadership, operational oversight, data quality assurance, stakeholder engagement, problem solving, communication, time management, compliance awareness, technical proficiency, change management
Preferred skills
Experience with agile workflow tools, ability to handle escalated complex issues
Technologies
Jira, Trello, Excel
Responsibilities
Lead and manage a team of up to 9 Remediation Specialists, oversee daily operations and monitor team performance, handle escalated or complex customer account issues, liaise with internal stakeholders to align processes, report on progress, risks, and outcomes to leadership
Seniority
Senior, hands-on IC
