APS6 Application Support Software Engineers
Core
Provide Level 2 and 3 technical support, system administration, and maintenance for software applications used by the Australian Passport Office.
Role type
Senior Application Support Engineer (Government IT)
Builds
Operational stability and reliability of passport processing systems
Domain
Government / Public Sector IT
Deliverable
client delivery
Required skills
Application support, System administration, Problem management, Change management, Vendor escalation, Technical documentation, Software patching, Incident investigation, Stakeholder support, Testing support
Preferred skills
Microsoft certifications, Government IT systems experience, Knowledge base article creation
Technologies
Microsoft ecosystem, Government IT platforms
Responsibilities
Provide systems administration and monitoring; Investigate and resolve technical issues; Escalate problems with vendors; Install and deploy software updates and patches; Create and maintain operational documentation; Serve as technical resource for projects and BAU activities.
Seniority
Senior, hands-on IC