IT Support Engineer

Port Melbourne, VictoriaFull-time2026-10-11 → 2026-10-20

Hybrid

Core

Provide Level 1 and Level 2 technical support for store and corporate users across Microsoft 365, Windows, and ERP systems.

Role type

IT Support Engineer (Level 1/2)

Builds

IT support services for retail store and corporate networks

Domain

Retail / IT Operations

Required skills

Microsoft 365 support, Windows 10/11 administration, Microsoft Entra (Azure AD) identity management, hardware deployment, remote support, ERP system support (Pronto), incident logging and tracking

Preferred skills

Networking concepts, device deployment, Pronto ERP experience

Technologies

Microsoft 365, Windows 10, Windows 11, Microsoft Entra, Pronto

Responsibilities

Deliver Level 1 and Level 2 IT support to store and corporate users, Troubleshoot hardware, software, network and user access issues, Manage user accounts, permissions and identity management through Microsoft Entra, Provision, configure and deploy laptops, desktops and mobile devices, Log, track and resolve incidents through the service management platform, Assist with IT projects, upgrades and system improvements

Seniority

Junior to Mid-level, hands-on IC

About Metcash

At Total Tools & Hardware Group (Part of Metcash), we’re more than just a group of hardware and tool retailers — we’re a national network helping build stronger communities. Backed by trusted brands like Mitre 10, Total Tools, and Home Timber & Hardware, TTHG supports independently owned, joint venture, and company-owned stores across Australia. With a strong focus on local ownership and expert advice, we give tradies, builders, and DIYers the edge they need to tackle any job — big or small. Whether it’s trade-quality tools from Total Tools or