Systems and Administration Officer
Core
Lead a support team managing customer enquiries for Community Law Enforcement and Waste services, improving processes and ensuring accurate assistance.
Role type
Senior team lead / Operations manager
Builds
Customer service channels (phone, email, online) and administrative functions for local government services
Domain
Local government / Public sector
Deliverable
dashboards & analysis
Required skills
Team leadership, process improvement, KPI monitoring, database management, rostering, complaint resolution, stakeholder coordination
Preferred skills
Coaching, training needs analysis, problem solving, organizational skills
Responsibilities
Coach staff and identify training needs, monitor KPIs and maintain records, update procedures, oversee administrative functions including rosters and timesheets, respond to complex enquiries and complaints
Seniority
Senior, hands-on IC