Lead Processing Specialist
Core
Lead a team of event processors in the Government Solutions department, ensuring high-quality production and operational efficiency.
Role type
Team Lead (Operations)
Builds
Event processing operations for government clients
Domain
Government Solutions / Event Processing
Required skills
Team leadership, performance coaching, operational metrics analysis, stakeholder communication, process improvement, vendor management
Preferred skills
Strategic planning, continuous improvement methodologies
Responsibilities
Review processor performance and provide coaching, serve as initial point of contact for team escalations, collect and disseminate daily metrics, respond to client and internal processing inquiries, provide feedback on operational procedures, collaborate on planning and strategy sessions, partner with outside vendors, oversee office and team when supervisor is absent, process events as needed