Call Centre Officer | NSW Government
HybridContractor
Core
Respond to enquiries, process customer applications and data, and provide administrative support to deliver high-quality customer service for the NSW Government.
Role type
Call Centre Officer (Administrative Support)
Builds
Customer service interactions and processed government applications
Domain
Public Sector / Government Services
Deliverable
client delivery
Required skills
Contact centre experience, data processing, written and verbal communication, multi-system navigation, attention to detail
Preferred skills
Government sector experience
Responsibilities
Respond to enquiries, process customer applications and data, maintain communication records, provide administrative support including data entry and word processing, perform general administrative tasks