Customer Service Representative
Core
Process licensing applications, perform clerical data entry, and provide high-volume customer service to applicants for the NYC Department of Consumer and Worker Protection.
Role type
Customer Service Representative (Clerical Associate)
Builds
Licensing records and applicant support services
Domain
Government / Consumer Protection
Required skills
Customer service, communications, organizational skills, data processing, record keeping, mathematical computations, interagency communication
Preferred skills
None stated
Technologies
None stated
Responsibilities
Review and process license applications; perform routine data processing and record maintenance; check records for accuracy and policy conformity; accept and process payments; answer phone calls, emails, and correspondence; assist applicants with outreach to other city agencies; attend training and meetings.
Seniority
Entry-level, supervised IC