Customer Service Representative
Core
Process licensing applications and provide high-volume customer service for the NYC Department of Consumer and Worker Protection.
Role type
Customer Service Representative (Clerical Associate)
Builds
Licensing records and applicant support for NYC businesses
Domain
Public sector / Consumer protection
Deliverable
dashboards & analysis
Required skills
Data processing, record maintenance, mathematical computations, customer service, interagency communication, policy compliance
Responsibilities
Review and process license applications; perform clerical work including data processing and record keeping; check records for accuracy and policy conformity; accept and process payments; answer phone calls, emails, and correspondence; assist applicants with outreach to other city agencies; attend training and meetings.
