Technical Account Manager (Pre-Sales & Client Success)
Core
Own the complete client journey from discovery and solution design to deal closure and project delivery, acting as the primary point of contact to align client expectations with technical execution.
Role type
Senior Technical Account Manager (Pre-Sales & Client Success)
Builds
Custom software solutions (web, mobile, enterprise) and tailored software development projects
Domain
IT Services / Custom Software Development
Required skills
Client discovery and requirements gathering, Technical solution design and architecture, Proposal and SOW preparation, Commercial negotiation and deal closure, Project delivery coordination, Account growth and upselling
Preferred skills
Experience with international clients (US, Canada, UK, Europe, Middle East), Familiarity with Jira, Confluence, HubSpot, Salesforce, Figma, Balsamiq, Miro, Exposure to AI/ML, SaaS, e-commerce, fintech, or healthtech
Technologies
AWS, Azure, GCP, APIs, Databases, SDLC methodologies
Responsibilities
Lead discovery calls to understand business objectives and technical requirements, Translate business needs into BRDs, user stories, and project scope documents, Collaborate with architects to design solutions and define technology stacks, Prepare effort estimates, timelines, and pricing structures, Present proposed solutions to client stakeholders, Coordinate project handovers to development teams, Manage scope changes and client expectations, Identify upselling and cross-selling opportunities
Seniority
Mid-Senior (4-8 years experience), Hands-on IC
