Senior Technical Support Engineer (Integrations)
Core
Unblock customers facing technical obstacles across FloQast's Accounting Transformation Platform and suite of integrations by troubleshooting, performing backend configuration, and delivering timely resolutions for business-critical processes.
Role type
Senior Technical Support Engineer (Integrations)
Builds
FloQast Accounting Transformation Platform and integrations for global customers in Accounting, Audit, Compliance, and Finance
Domain
Fintech SaaS / Accounting / Finance
Deliverable
client delivery
Required skills
Troubleshooting complex technical issues, backend configuration (data transformations, uploads, migrations), API debugging, log analysis, session replay analysis, incident management (P0/P1/P2), mentoring team members, cross-functional collaboration
Preferred skills
B2B Fintech SaaS experience, cloud-based platform troubleshooting, ERP/accounting tool knowledge, regex/JSON/scripting, authentication protocols (OAuth, SAML, SSO), file transfer mechanisms (SFTP, REST APIs), AI-powered support tools
Technologies
Postman, Super (admin tools), Zendesk, Salesforce, JIRA, Slack
Responsibilities
Own support cases from customers/colleagues/partners and deliver solutions via email and screen share; Troubleshoot error messages and unexpected behaviors to identify root causes; Perform backend configuration work including data transformations and migrations; Handle L1, L2, and L3 support cases including ownership of technically demanding cases; Lead L3 case resolution end-to-end and co-lead P0/P1 incident response; Develop expertise in 4+ SME areas; Utilize internal admin tools for CRUD operations and hands-on assistance; Mentor fellow TSEs through shadowing and ticket reviews; Partner with local colleagues on regional customer implementations
Seniority
Senior, hands-on IC with mentorship responsibilities
