Duty Manager
Core
Full-time Duty Manager leading daily hotel operations, guest experiences, and team coordination at a boutique hotel in Melbourne.
Role type
Senior Front Office Manager / Duty Manager
Builds
Guest check-in/check-out experiences, daily operational flow, team shift coordination
Domain
Hospitality / Hotel Management
Required skills
Guest relations, shift coordination, financial reporting, team leadership, operational auditing, reservation management, conflict resolution
Preferred skills
Local market knowledge, recruitment support, roster creation
Technologies
PMS systems, financial reporting tools
Responsibilities
Guide daily operations with a hands-on approach, coordinate shift tasks and delegate, ensure seamless check-in/check-out experiences, lead daily briefings, handle reservations and guest requests, resolve guest concerns, maintain operational accuracy and financial reporting, support team coordination and recruitment, ensure high presentation standards across lobby and F&B outlets
Seniority
Mid-level, hands-on IC