Junior Customer Success Specialist
Core
Junior Customer Success Specialist handling multi-channel support, inventory management, and order tracking for a tech startup.
Role type
Junior Customer Success Specialist
Builds
Customer support responses, accurate inventory records, and timely order deliveries
Domain
E-commerce / Retail
Deliverable
product features
Required skills
Multi-channel communication, inventory management, order tracking, returns processing, logistics coordination
Preferred skills
Shopify, Zendesk, customer service experience, community management
Technologies
Shopify, Zendesk
Responsibilities
Respond to customer inquiries via live chat, email, and social media; manage shipping inquiries with 3PL partners; update stock and inventory records; process returned items; monitor order statuses through Shopify
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