Engagement Manager - Copenhagen
Core
Own the post-sale motion end-to-end for a large portfolio of law firms and corporate legal teams, driving scaled adoption, renewal, and expansion of an AI-native legal workspace.
Role type
Senior Engagement Manager (Scaled Customer Success)
Builds
Scaled adoption playbooks, automated touchpoints, and programmatic operating cadences for enterprise legal clients.
Domain
Legal Tech / B2B SaaS
Required skills
Scaled customer success, renewal management, customer education, adoption playbook design, commercial ownership (GRR/NRR), technical fluency, data fluency, program/project management
Preferred skills
Experience in high-growth B2B AI verticals or Legal Tech, Danish language proficiency
Technologies
CS platforms, CRM platforms, AI agents, LMS, data visualization platforms
Responsibilities
Improve and execute the scaled adoption playbook, facilitate strategic touchpoints with high-stakes accounts, drive sustained value through programmatic operating cadence, manage portfolio health via adoption signals, own commercials for renewal and expansion, orchestrate cross-functional engagement, translate customer feedback into product actions
Seniority
Senior Manager, hands-on IC