Customer Solutions Specialist
Core
Manage asset finance collections portfolios, focusing on accounts in arrears (60+ days) to minimize delinquency and achieve recovery targets.
Role type
Senior IC collections specialist (asset finance)
Builds
Debt recovery outcomes and customer resolution plans for non-bank lenders
Domain
Financial services / Asset finance / Collections
Deliverable
client delivery
Required skills
collections process management, hardship assessment, payment arrangement negotiation, skip tracing, regulatory compliance (NCCP), high-volume portfolio management
Preferred skills
motor vehicle finance experience, repossession and remarketing knowledge
Technologies
N/A
Responsibilities
Ensure accounts in arrears are kept to minimum and within targets; task and follow up on all accounts in arrears; negotiate payment arrangements to achieve positive outcomes; locate and re-establish contact with customers via skip tracing
Seniority
Mid-Senior, hands-on IC