Customer Service Consultant
Core
Deliver exceptional customer experience and support for salary packaging, novated leasing, and fleet management services via high-volume inbound phone and email interactions.
Role type
Customer Service Consultant (Inbound)
Builds
Customer service interactions for employers and employees
Domain
Employee Management Services / Financial Services
Deliverable
client delivery
Required skills
Customer service, first contact resolution, data administration, reporting, process improvement, compliance, outbound calling, product referral
Responsibilities
Fulfill customer requests and queries relating to salary packaging claims, package changes, and new applications; Maintain accurate customer data and complete administration and reporting; Drive first contact resolution across phone and email channels; Achieve individual and team targets in a performance-driven environment; Identify opportunities to improve processes and enhance the customer experience; Ensure compliance with privacy, legislative and company policy requirements; Identify customer needs and refer opportunities for additional products and services; Complete outbound calls where required