Customer Service Officer - Premier Banking
Core
Deliver excellent service to Premier Banking customers by handling inbound calls, resolving queries, and guiding them on banking options and products.
Role type
Customer Service Officer (Premier Banking)
Builds
Customer support interactions and banking service delivery
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Inbound call handling, customer query resolution, product information delivery, complaint management, process improvement, multitasking, technology proficiency
Preferred skills
Excellent verbal and written communication, rapport building, adaptability, resilience, empathy, positive attitude, feedback acceptance
Responsibilities
Handle inbound calls for payments, banking queries, and product information; solve customer queries and restore relationships after complaints; maintain departmental relationships; improve processes for customer satisfaction