Customer Success & Implementation Mananager
Core
Manage enterprise implementations of TrustArc privacy software from kickoff through lifecycle, training customers to configure the platform, integrate it with their HR/CRM/marketing systems, and adopt AI-powered features.
Role type
Senior Customer Success & Implementation Manager
Builds
Privacy program outcomes via live data integrations and AI-enabled workflows
Domain
SaaS / Privacy Compliance / Data Governance
Required skills
SaaS implementation leadership, enterprise integrations (APIs, SSO, data connectors), AI product fluency, consultative selling, project management, change management, executive communication, training enablement
Preferred skills
Privacy platform experience (OneTrust, Securiti), MCP server integration knowledge, GDPR/CCPA regulatory knowledge, Spanish fluency
Technologies
TrustArc, Salesforce, Worakto, MCP server, AI assistants
Responsibilities
Manage enterprise implementations from kickoff through lifecycle, Train customers to configure TrustArc platform, Drive platform adoption across portfolio, Teach customers to use Arc Intelligence suite, Assist with building/maintaining integration recipes, Organize and manage customer Feature Requests, Run business reviews reporting on outcomes and adoption, Flag renewal risk early
Seniority
Senior, hands-on IC