Customer Experience Representative
Core
Provide first-contact resolution for social housing, affordable housing, and housing pathway applications via inbound calls and email, while managing responsive maintenance requests for Link Wentworth tenants and clients.
Role type
Customer Experience Representative (Contact Centre)
Builds
Customer service interactions and maintenance work allocation for housing clients
Domain
Social Housing / Affordable Housing
Deliverable
client delivery
Required skills
Inbound call handling, email correspondence, database management, Microsoft Office proficiency, contact centre metrics knowledge, conflict de-escalation, record keeping
Preferred skills
Experience in high-volume contact centre environments, ability to manage multiple tasks, computer proficiency, understanding of diverse community needs
Responsibilities
Answering customer enquiries via phone and email, resolving housing application issues, allocating maintenance requests to contractors, maintaining accurate compliance records, handling customer complaints and escalating situations
Seniority
Entry to Mid-level, Full-time