Head of Customer Success (Remote)
Core
Lead technical implementation of financial security products for clients across Latin America while providing support and identifying upsell opportunities.
Role type
Senior Customer Success Manager (Technical Implementation & Sales)
Builds
Financial security SaaS products and integrations
Domain
Fintech / Financial Security
Deliverable
production ML models | product features | client delivery
Required skills
Technical implementation leadership, API REST integration, SaaS platform familiarity, commercial opportunity identification, client training, process optimization
Preferred skills
Experience in fintech/banking sectors, multilingual communication
Technologies
API REST, SaaS platforms
Responsibilities
Lead technical integration of products with client systems, serve as primary contact for technical and functional support, identify new client needs for sales opportunities, create training materials and guides, propose improvements to implementation and support workflows
Seniority
Senior, hands-on IC