IT Support – Team Leader // MSP Growth Role
Core
Lead and manage an IT support team to ensure high-quality service delivery and operational efficiency for MSP clients.
Role type
Senior IC IT Support Team Leader
Builds
IT support services and operational processes for Managed Service Provider clients
Domain
IT Services / Managed Service Provider
Required skills
ITIL framework knowledge, team leadership, process development, performance monitoring, recruitment and training, technical troubleshooting, project management
Preferred skills
Bachelor's degree in IT or Computer Science, experience with ticketing systems and remote support tools
Technologies
ticketing systems, remote support tools
Responsibilities
Lead and manage the IT support team, oversee resolution of technical issues, develop and implement processes to enhance efficiency, monitor team performance and provide coaching, collaborate with other departments, assist in recruitment and training, prepare performance reports
Seniority
Senior, hands-on IC with leadership responsibilities