Associate Account Manager (San Diego)
Core
Associate Account Manager responsible for onboarding partners to Fresha's AI-powered operating system for the beauty and wellness industry, balancing project management with relationship management to drive retention and value.
Role type
Associate Account Manager (SaaS)
Builds
Fresha platform adoption and partner success for beauty, wellness, and self-care businesses
Domain
SaaS / Beauty & Wellness
Required skills
Account Management, Project Management, Customer Success, CRM proficiency, Onboarding management, Portfolio management, QBR facilitation, Churn reduction
Preferred skills
SaaS or SMB experience, Multi-selling experience, HubSpot experience, French language proficiency
Technologies
HubSpot
Responsibilities
Own pre-scopes and go-lives to launch partners on the platform; Drive a 50/50 split between project management and ongoing account management; Build long-term relationships through regular contact and quarterly business reviews; Focus on customer success to maximize partner value and drive retention; Maintain consistent contact strategies to reduce churn; Collaborate cross-functionally with commercial, marketing, and product teams.
Seniority
Associate, hands-on IC