Senior Staff Technical Support Engineer
Core
Senior Staff Technical Support Engineer resolving complex, mission-critical issues for enterprise customers and influencing product roadmaps.
Role type
Senior Staff Technical Support Engineer (IC)
Builds
API Gateway and AI Gateway solutions for Global 5000 customers
Domain
API Management, Cloud Infrastructure, AI Connectivity
Deliverable
production ML models
Required skills
API management, HTTP protocols, secure authentication/authorization (OpenID Connect, OAuth), cloud infrastructure (AWS, Azure, GCP), container orchestration (Docker, Kubernetes, Serverless), Git/GitHub, CI/CD workflows, AI tools (Claude, Gemini)
Preferred skills
Leadership and escalation management, high-impact technical project driving
Technologies
Kong API Gateway, Kong AI Gateway, AWS, Azure, GCP, Docker, Kubernetes, Serverless, Git, GitHub, Claude, Gemini
Responsibilities
Investigate and resolve complex customer issues via live troubleshooting, create knowledge articles, provide real-time feedback to engineering/product, mentor team members, deliver executive summaries and Root Cause Analyses, drive cross-functional projects for product stability
Seniority
Senior Staff, hands-on IC with leadership responsibilities
