Service Advisor
Core
First point of contact for customers, coordinating workshop operations and managing repair orders for Mercedes-Benz, Freightliner, and Fuso vehicles.
Role type
Service Advisor
Builds
Workshop job coordination and customer service for commercial vehicles
Domain
Automotive / Commercial Vehicle Maintenance
Required skills
Customer service, Communication, Organisation, Time management, Multitasking, Attention to detail, Computer skills (Outlook, Excel)
Preferred skills
Previous Service Advisor experience, Dealership management systems experience (Equip), Automotive/transport industry exposure
Responsibilities
Managing customer enquiries, Booking and coordinating workshop jobs, Preparing repair orders and job documentation, Liaising with technicians and parts departments, Processing invoices and quotations, Providing customers with updates on repairs
Seniority
Individual Contributor