Customer Success Officer
Core
Deliver onboarding, training, and technical support to ensure customer success with Codafication's SaaS tools for the insurance and construction industries.
Role type
Customer Success Officer (SaaS)
Builds
Codafication's product offerings for insurance and construction clients
Domain
Insurance and Construction
Deliverable
product features
Required skills
Onboarding and training, customer relationship management, Jira support ticket management, knowledge base creation, product demonstrations, adoption and retention strategies, basic troubleshooting
Preferred skills
SaaS platform experience, resource management, problem-solving
Technologies
Jira
Responsibilities
Deliver onboarding, training, coaching, and mentoring; build and maintain strong business relationships; provide frontline support and manage Jira tickets; create customer-facing materials like FAQs and training packages; conduct workshops and product reviews; drive adoption, retention, and account growth
Seniority
Mid-level, hands-on IC
