Customer Success Public Sector
Core
Ensure smooth deployment and flawless execution of framework agreements and public tenders throughout their lifecycle for ministries, local authorities, and public institutions.
Role type
Customer Success Manager (Public Sector)
Builds
A freelance marketplace platform connecting freelancers with public sector clients
Domain
Public sector administration / Freelance marketplace
Deliverable
client delivery
Required skills
Public procurement expertise, contract lifecycle management, budgetary validation workflows, stakeholder diplomacy, operational process automation
Preferred skills
Experience with Chorus Pro, familiarity with SLAs and technical specifications (CCTP, CCAP, CCAG), AI application appetite
Technologies
Gsheet, Excel, Notion, Looker
Responsibilities
Lead training sessions and product demos for public beneficiaries; track commitments and ensure business continuity for public tenders; manage operational processes including quotes, purchase orders, and legal commitments; act as primary contact for public decision-makers; align internal workflows with public sector specifications; identify pain points to drive platform adaptation
Seniority
Mid-Senior, hands-on IC
