Helpdesk Support Assistant
Core
First point of contact for maintenance requests, service enquiries, and fault reporting via phone, email, and customer interactions; coordinate work orders and liaise with internal teams and contractors.
Role type
Helpdesk Support Assistant
Builds
Integrated property, facilities, asset management, capital works, and operational services supporting teaching, research, and campus life.
Domain
Higher Education / Campus Facilities Management
Deliverable
dashboards & analysis
Required skills
Customer service, administrative coordination, work order management, stakeholder communication, organizational skills, written and verbal communication
Responsibilities
Act as first point of contact for service requests and fault reporting; coordinate and monitor work orders; provide timely updates to stakeholders on request progress; support operational reporting and administrative activities.
Seniority
Entry-level
