Guest Service Agent - Brisbane Skytower
Core
First point of contact for guests and visitors, managing front office operations including check-ins, check-outs, reservations, and guest requests at a serviced apartment hotel.
Role type
Guest Service Agent (Front Office)
Builds
Seamless arrival and departure experiences for guests and residents
Domain
Hospitality / Serviced Apartments
Deliverable
product features
Required skills
Guest check-in/check-out management, Reservation handling, Payment processing, Property management systems, Communication, Attention to detail, Team coordination
Responsibilities
Welcome guests and visitors, Manage guest check-ins and check-outs, Process payments and transaction reconciliations, Respond to guest and visitor enquiries, Coordinate with Housekeeping and Maintenance teams, Monitor front office area and ensure professional presentation
Seniority
Entry-level to Mid-level, Full-time