Operations Manager
Core
Own the end-to-end operation of the Perth game farm, ensuring game uptime, maintenance quality, and workplace safety for a live remote arcade platform.
Role type
Operations Manager (Technical Support Lead)
Builds
Physical arcade cabinets and digital game infrastructure for remote players
Domain
Gaming / Amusement / Hardware Maintenance
Deliverable
physical/clinical work
Required skills
Team leadership and performance management, hands-on electronic and mechanical fault diagnosis, preventive maintenance planning, inventory and supply chain management, stakeholder communication across time zones, autonomous decision-making, hiring and coaching
Preferred skills
Experience in amusement or equipment-service industries, basic IT troubleshooting, project management with multiple dependencies, engineering or technical qualifications
Technologies
Electronic components, PCB assemblies, wiring, connected devices, server-related systems
Responsibilities
Lead and develop the technical support team, diagnose and repair arcade games, establish preventive maintenance routines, coordinate new game onboarding, manage spare parts inventory, communicate with Singapore headquarters, ensure safety compliance
Seniority
Mid-Senior, hands-on IC with management responsibilities