Customer Success - Access Operations Specialist
Core
Support institutional customers and Sales team to ensure users can access AMBOSS, embed it into clinical routines, and drive retention and growth.
Role type
Customer Success - Access Operations Specialist
Builds
Institutional access configurations (licenses, SSO) and adoption analytics for medical professionals
Domain
Healthcare / EdTech / B2B SaaS
Deliverable
product features
Required skills
Project management, B2B sales support, technical implementation coordination, data analysis, stakeholder communication
Preferred skills
Experience in customer success or support, degree in Business/Marketing/Management
Technologies
Single Sign-On (SSO), License management systems
Responsibilities
Manage and prioritize requests from Sales and institutional admins for license/trial launches; Consult stakeholders on optimal access methods; Configure access methods with IT teams; Own project management for complex access set-ups; Analyze customer adoption patterns; Collaborate cross-functionally to solve customer challenges
Seniority
Junior to Mid-level (1-2 years experience or internship)