Technical Support Specialist
Core
Providing Tier 1–3 technical support for hardware, software, and network issues to ensure reliable operation of IT services in compliance with DoD requirements.
Role type
Technical Support Specialist (Tier 1–3)
Builds
IT services and system reliability for Navy operations
Domain
Defense / IT Operations
Deliverable
client delivery
Required skills
troubleshooting, incident management, system maintenance, account management, documentation, patching, deployment support, cybersecurity compliance, cross-team collaboration
Preferred skills
DoD/Navy environment experience, ITIL practices, endpoint management, remote support tools
Technologies
Windows, Linux, TCP/IP, DNS, DHCP, ticketing systems
Responsibilities
Provide Tier 1–3 technical support for hardware, software, and network-related issues; Troubleshoot and resolve user incidents, service requests, and system issues in accordance with SLAs; Install, configure, and maintain workstations, laptops, peripherals, and standard software applications; Support user account management including provisioning, access control, and password management; Document incidents, resolutions, and system changes using ticketing systems; Assist with system updates, patching, and routine maintenance activities; Support deployment of new systems, applications, and technology refresh initiatives; Ensure compliance with DoD cybersecurity policies, including basic STIG implementation and secure configurations; Collaborate with system administrators, network teams, and cybersecurity personnel to resolve escalated issues
Seniority
Mid-level (3–5 years experience)
