IT Support Associate
Core
Tier-one technical support providing advanced troubleshooting and services for Windows, Mac, and Linux operating systems, hardware, and software applications.
Role type
IT Support Associate (Tier 1 Help Desk)
Builds
Production support services for end-users
Domain
IT Support / Systems Administration
Deliverable
client delivery
Required skills
troubleshooting, problem solving, networking, email client management, web browser management, account management, printing, hardware support, software installation, configuration
Preferred skills
CompTIA A+, CompTIA Networking+, CompTIA Security+ certifications, user training, documentation creation, technology research
Technologies
Windows, Linux, Mac, mobile phones, tablets, audio/video teleconferencing, Service Desk System
Responsibilities
Diagnose and resolve technical user problems, install and configure system and application software, train users on system capabilities, update skills and research new technology, provide help desk coverage
Seniority
Entry-level to Junior, 0-3 years experience
