Service Desk Technician
Core
Provide Tier 1 IT support for classified and unclassified systems at Hanscom Air Force Base, handling hardware/software troubleshooting, ticket management, and voice services.
Role type
Service Desk Technician (IT Support)
Builds
Maintains operational readiness of client workstations, peripherals, and network devices for Air Force units.
Domain
Federal Government / Defense Information Systems
Required skills
Windows 10, Microsoft Active Directory, Microsoft Office 365, VoIP/SIP troubleshooting, hardware troubleshooting, software patching, asset management, classified system support
Preferred skills
CompTIA A+, CompTIA Network+, ITIL
Technologies
Dameware, SCCM, ECAM, VDI, COMSEC
Responsibilities
Create and update support tickets, monitor managed hardware/software, resolve voice issues (VoIP/SIP), install/configure printers and multi-function devices, apply security patches, support NSA Type-1 encryption operations, ensure compliance with DISA STIGs and information assurance policies.
Seniority
Mid-level, hands-on IC