Information Technology Help Desk Support Technician [IT Desktop Support Technician (Help Desk Technician)]
Core
Provide Level 1 & 2 IT Help Desk services for a user base of 300 people, troubleshooting hardware, software, network connectivity, and telephone systems.
Role type
IT Help Desk Support Technician (Level 1 & 2)
Builds
Stable IT environment for military, civilian, and contractor personnel on the Fort Bliss Campus Area Network.
Domain
Government IT Support / Military Base Operations
Deliverable
Production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
PC and software troubleshooting, network connectivity troubleshooting, printer/copier/fax configuration, telephone system support, Windows 10/7 maintenance, Microsoft Office 2013/Outlook setup, Adobe Acrobat Pro support, ticket management, remote and in-person support
Preferred skills
Experience with NIPRnet and SIPRnet service requests, Live Field Experiment support coordination, imaging computers, LAN connectivity setup
Technologies
Windows 10, Windows 7, Microsoft Office 2013, Microsoft Outlook, Adobe Acrobat Pro, NIPRnet, SIPRnet
Responsibilities
Troubleshoot desktop computers, network connectivity, phones, and peripherals; maintain and update hardware and software; run the Help Desk daily; coordinate prioritization of work; perform Telephone Control Officer (TCO) duties; support Live Field Experiment exercises; maintain 90% operational capability on technical systems
Seniority
Mid-level, hands-on IC
